Please ensure you read the below information regarding warranty through B2B Post Logistics before considering B2B Post Logistics as your choice of transport.

At B2B, we like to give our customers a choice. This is why there a few different options regarding warranty cover if you are sending freight through B2B. We’ll go through those options below. 

Our warranty cover is available to all customers sending freight with us (check below that we cover the item you are sending!) as an optional extra.  In the unlikely event that your item is lost, stolen or damaged in transit, we offer a basic warranty to protect you and your freight. Our basic warranty cover is $0 and covers goods in transit up to $100AUD. For items valued at over $100AUD, we may be able to cover your items for an additional charge. This extra cover is charged at $2.50AUD for each subsequent $100AUD of cover (above $100 included cover) up to $5000AUD. If you don’t purchase Extra Cover and your item is lost or damaged while in our care, you may still be eligible for some compensation. We offer this for most items you send with us, with the eligibility of claims assessed on a case-by-case basis. A refund of postage may also be payable. Extra Cover and any compensation offered under the B2B Terms and Conditions are in addition to any rights and remedies you may have under the Australian Consumer Law. Before considering any of the above options, please check our list of restricted items below!

All items travelling with warranty cover MUST be in original packaging and you must have a copy of the receipt.

All warranty claims must be reported to B2B Post Logistics within 24 hours of delivery. Not reporting your claim within 24 hours will void your warranty. Before considering any of our warranty options, please check our list of restricted items below! 

Items that we do not include in our warranty cover include:

  • Alcoholic beverages, Beer, Wine, Spirits
  • Animals, animal products, animal skins
  • Fur(s), ivory, endangered, animal products
  • Antiques, fine art or works of art
  • Bullion
  • Furniture of any description
  • Car parts and car accessories
  • Collectibles and/or irreplaceable items
  • Any items worth more than their original purchase price or that is not commonly available
  • Currency or negotiable instruments 
  • Dangerous goods, hazardous or combustible materials 
  • Aerosols & perfumes
  • Flammable liquids, petrol, lighter fluid, flammable solids, non-safety matches
  • Gases, mace, camping gas, oxidizers, bleach, poisons, pesticides, corrosives, car batteries, lithium batteries, mercury
  • Drugs/Narcotics (illegal) and pharmaceutical products
  • Explosives
  • Detonators, fuses, grenades, mines and explosives, fireworks & flares
  • Firearms, parts thereof and ammunition
  • Human remains (including ashes)
  • Industrial diamonds and carbons
  • Medical samples
  • Diagnostics specimens, blood, urine, bodily fluids, tissue samples
  • Perishable items
  • Flowers, dry ice, foodstuffs, items requiring temperature control or special handling, plants
  • Cotton, seeds, teas, tobacco
  • Pornography
  • Precious & semi-precious stones (including jewellery)
  • Glass is excluded from any cargo type (any items which contain glass)
  • Watches & costumes jewellery
  • Pre-owned or second-hand items valued at more than $500AUD (Please note that if a warranty is taken on pre-owned or second-hand items over $500 they will only be covered for lost and stolen [damage cover is not available]).

Important Information Regarding Warranty

When you book a job with B2B Post Logistics, you are agreeing that you have read and understood our warranty conditions, our terms and conditions and that you are responsible for checking B2B Post Logistics warranty inclusions before deciding if a warranty is right for you.

All warranty claims must be reported and submitted to B2B Post Logistics within 24 hours of delivery. Not reporting your claim within 24 hours will void your warranty.  All information about the claim must be submitted within 7 days of notification to B2B. Your claim will become void if reported after this time. All claims should be emailed to info@b2bpostlogistics.com.au 

We strongly advise taking photos of any items that you are transporting so that if a claim should be made, you have as much photographic evidence as possible. All items travelling with warranty cover MUST be in original packaging and you must have a copy of the receipt.

Please contact us on 0423 168 812 regarding any of the above information or email info@b2bpostlogistics.com.au.